Our Advanced Speech
Analytics solution allows to process and analyze audios and texts of the conversations your customers.
We identify patterns and categories, we extract insights from different behaviors and actions, such as feelings, experiences, coping objections and sales, and we use them to design solutions that enhance relationship with your customers.
The Advanced Speech Analytics solution provides in-depth knowledge of the different pain points in the sales process, allowing the messages and actions of the service team to be redirected to improve results.
We improve the sales rate with specific messages and actions for our largest client in the retail sector.
For our financial client, we achieved a notable increase in the retention rate of their clients.
Today the experience perceived by users is essential in care processes. With Advanced Speech Analytics we can analyze interactions and implement immediate actions to offer a better experience to your customers.
We managed to reduce the rate of dissatisfaction at the end of the conversations through constant monitoring.
We increase the percentage of user valuation with specific actions at key moments.
The different processes in the service channels can be analyzed with Advanced Speech Analytics to learn in depth the opportunities for improvement and redesign them to improve results.
The detailed analysis of the conversations makes it possible to streamline processes and reduce repeated demands for attention.
By redesigning processes, we increased the resolution of cases for our largest client in the telecommunications sector.
The implementation of advenced speech Analytics can help you find and solve
the different points of pain in managing the experience with your customers.
Allows you to make a complete, exhaustive and thorough evaluation of the levels of quality of service.
It allows to guarantee the operational deployment of the agent evaluating up to 100% of the
Help to identify different optimization of the processes and Customer Journey opportunities.
Deployment of actions immediate and effective to achieve improvements in the operational metrics.
It is a proprietary development, based on Google Cloud technology and hosted in the cloud that allows us to combine and analyze audio, text and information complementary with international quality levels.
Patterns of search unlimited
Immediate access to transcri
Argentina, Uruguay and Paraguay:
María Paula Devoto
+54 911 4193 0012
Chile, Bolivia and Perú
María José Tauler
+56 9 5019 0033
Colombia and Ecuador:
+57 316 622 8917
+55 11 93494 4911